Help Details
How we can Assist you?
At MixDorm, we’re here to make your experience as smooth and enjoyable as possible. Whether you need help with a booking, have questions about our services, or need support during your stay, our Help page provides resources and contact information to get you the assistance you need.
Common issue and solutions
1. Booking Assistance
Problem:I need to modify or cancel my Booking.
Solution:You can modify or cancel your booking by logging into your account on our website or app. For further assistance, please contact our customer support team.
2. Check-In And Check-Out
Problem:I have a question about check-in or check-out times.
Solution:Standard check-in is at 12 noon, and check-out is at 10 AM. Early check-in or late check-out may be available upon request. Contact the property directly for availability.
3. Lost And Found
Problem:I lost something during my stay.
Solution:Report lost items to our customer support team as soon as possible. We will make every effort to locate and return lost belongings.
4. Technical Issues
Problem:I’m having trouble using the website or app.
Solution:Try clearing your browser cache or updating the app. If the issue persists, contact our technical support team for help.
Contact Us
If you need help that isn’t covered here, our customer support team is ready to assist you:
Email: support@mixdorm.com
Support Hours our customer support team is available
Monday to Friday: 9 AM - 6 PM
Saturday and Sunday: 10 AM - 4 PM
For urgent matters outside of these hours, please leave a message or send an email, and we will respond as soon as possible.