1. Booking Assistance

Problem:I need to modify or cancel my Booking.

Solution:You can modify or cancel your booking by logging into your account on our
website or app. For further assistance, please contact our customer support team.

2. Check-In And Check-Out

Problem:I have a question about check-in or check-out times.

Solution:Standard check-in is at 12 noon, and check-out is at 10 AM. Early check-in or
late check-out may be available upon request. Contact the property directly for
availability.

3. Lost And Found

Problem:I lost something during my stay.

Solution:Report lost items to our customer support team as soon as possible. We will
make every effort to locate and return lost belongings.

4. Technical Issues

Problem:I’m having trouble using the website or app.

Solution:Try clearing your browser cache or updating the app. If the issue persists,
contact our technical support team for help.

If you need help that isn’t covered here, our customer support team is ready to assist
you:

Email: support@mixdorm.com

Monday to Friday: 9 AM - 6 PM

Saturday and Sunday: 10 AM - 4 PM

For urgent matters outside of these hours, please leave a message or send an email,
and we will respond as soon as possible.