MixDorm Claims & Refund Policy

Our Commitment to a Fair and Transparent Experience

At MixDorm, we strive to ensure every traveler has an enjoyable and worry-free experience. If you encounter an issue during your stay or with your booking, our Claims & Refund Policy is designed to help resolve the matter as efficiently and fairly as possible.

1. Eligibility for Claims and Refunds

Booking Modifications or Cancellations by the Property

1. If a property cancels or significantly modifies your reservation, you may be eligible for a full or partial refund.
2. In such cases, MixDorm will work with the property to find alternative accommodations or assist with processing your claim.

Service Disruptions

1. For claims regarding disruptions in services (e.g., lack of essential amenities like water, electricity, or Wi-Fi) or if your stay does not meet the standards advertised, please contact MixDorm within 24 hours of check-in.
2. Our team will assess the validity of your claim and guide you on the next steps for compensation.

Customer-Initiated Cancellations

1. If you cancel your reservation, refunds may vary based on the property’s cancellation policy. Please check the specific hostel’s cancellation policy at the time of booking.
2. Some bookings may be non-refundable or require an advance cancellation period to qualify for a refund.

2. Claim Submission Process

To submit a claim, follow these steps:

1. Contact Support: Reach out to MixDorm support via email at support@mixdorm.com or through our in-app support option
2. Provide Details: Include all relevant booking details, a description of the issue, and any supporting documentation or images if applicable.
3. Response Time: Our support team will acknowledge your claim within 24 hours and aim to provide a resolution within 7-10 business days

3. Refund Processing and Timeline

1. Method of Refund: Approved refunds will be processed to the original payment method used during booking.
2. Processing Time: Refunds are typically processed within 5-7 business days of claim approval, depending on your bank or payment provider
3. Non-Refundable Services: Certain services or fees (e.g., processing fees or service charges) may be non-refundable.

4. Important Considerations

1. Partial Refunds: In cases where only part of your booking was affected, MixDorm may offer a partial refund or travel credit toward a future booking.
2. Third-Party Bookings: If your booking was made through a third-party website, please refer to their refund policies as they may differ from MixDorm’s.
3. No-Show Policy: Refunds are generally not provided for no-shows or if you fail to arrive within the check-in period without prior notice to the property.

Contact Us

If you have questions or need further assistance regarding our Claims & Refund Policy, please contact our customer support team:

1. support@mixdorm.com
2. Support Hours: Monday to Friday, 9 AM - 6 PM

We are here to ensure you have the best possible experience. Should anything fall short, know that MixDorm is committed to addressing your concerns fairly and promptly