Help
How Can We Assist You Today?
At MixDorm, we’re here to make your experience as smooth and enjoyable as possible. Whether you need help with a booking, have questions about our services, or need support during your stay, our Help page provides resources and contact information to get you the assistance you need.
Common Issues and Solutions
- Booking Assistance
Problem: I need to modify or cancel my booking.
Solution: You can modify or cancel your booking by logging into your account on our website or app. For further assistance, please contact our customer support team.
- Check-In and Check-Out Details
Problem: I have a question about check-in or check-out times.
Solution: Standard check-in is at 12 noon, and check-out is at 10 AM. Early check-in or late check-out may be available upon request. Contact the property directly for availability.
- Lost and Found
Problem: I lost something during my stay.
Solution: Report lost items to our customer support team as soon as possible. We will make every effort to locate and return lost belongings.
- Technical Support
Problem: I’m having trouble using the website or app.
Solution: Try clearing your browser cache or updating the app. If the issue persists, contact our technical support team for help.
Contact Us
If you need help that isn’t covered here, our customer support team is ready to assist you:
Email: support@mixdorm.com
Support Hours - Our customer support team is available
Monday-Friday: 9 AM - 6 PM
Saturday-Sunday: 10 AM - 4 PM
For urgent matters outside of these hours, please leave a message or send an email, and we will respond as soon as possible.
Feedback and Suggestions
We value your feedback and are always looking for ways to improve. If you have any suggestions or comments, please feel free to share them with us:
Email: feedback@mixdorm.com
Resources
Help Center
- Access our detailed guides and troubleshooting tips in the Help Center.
Community Forum - Join our Community Forum to connect with other travelers and share your experiences.
Thank you for choosing MixDorm. We’re here to ensure you have a great stay, so don’t hesitate to reach out if you need assistance! Feel free to tailor the content and contact details to match MixDorm’s specific needs and support structure.
