MixDorm Booking Refund & No-Show Policy
At MixDorm, we aim to create a secure and transparent booking experience for both travelers and hostel partners. Below is our official refund and no-show policy, applicable to all bookings made through the MixDorm platform.
1. Refund Policy
We offer two types of payment options to travelers, each with a defined refund structure:
A. Standard Booking (15% Deposit Model)
- Guest pays 15% of the booking amount at the time of booking.
- The remaining 85% must be paid directly through MixDorm at least 7 days before check-in to confirm the booking.
- If the remaining balance is not paid within the deadline, the booking is automatically cancelled.
- The 15% advance deposit isnon-refundable, even in case of no-shows or cancellations.
B. Full Payment Booking (100% Prepaid)
- Guest pays the full 100% of the booking amount upfront.
- This ensures a secure and confirmed reservation.
Refund structure for full payment bookings:
| Time of Cancellation | Refund to Guest | Payment to Hostel |
|---|---|---|
| More than 7 days before check-in | 80% refund | 15% MixDorm fee retained |
| 7 to 1 days before check-in | 50% refund | 50% paid to hostel |
| Less than 24 hours before check-in | No refund | 100% paid to hostel |
| No-show without cancellation | No refund | 100% paid to hostel |
⚠️ Any bank, currency conversion, or payment gateway charges are non-refundable.
2. No-Show Policy
- A no-show is defined as a guest who fails to arrive by 11:59 PM on the day of check-in, without notifying the property or MixDorm.
- Groups of 4 or more may be split across multiple dorms, regardless of request, to maintain the social integrity of dorm spaces.
- In Standard Booking, the 15% deposit is retained by MixDorm and not transferred to the hostel.
- In Full Payment Booking, 100% of the booking amount is settled with the hostel, as per the agreed policy.
3. Exceptions & Force Majeure
Refunds may be granted under special circumstances such as:
- Natural disasters
- Health emergencies
- Travel bans
Such cases will be reviewed individually and require written proof. MixDorm holds the right to make final decisions.
4. Settlement with Hostels
- Hostels receive payments for eligible bookings within 7 days after check-in, is minus MixDorm's commission and processing fees.
- Bank account or PayPal details must be added in the property dashboard for timely payments
Contact
For refund-related issues or exceptional cases, please reach out to:
📩 support@mixdorm.com
