Official MixDorm Policy · 2024

Refund & No-Show
Policy.

Transparent, fair, and designed to protect both travelers and hostel partners. Here's exactly what happens when plans change.

🛡
Traveler Protected
🏨
Hostel Secured
⚡
7-Day Settlement
📩
24/7 Support

Section 1

Cancellation Policy.

Every MixDorm booking is paid upfront through us — one simple rule for all hostels and guests.

Cancel anytime · 50% back to your MixDorm wallet

Cancel anytime. Your booking is made and paid through MixDorm upfront, so the amount can't be refunded to your bank or card — payment processing fees and tax aren't recoverable. Instead, 50% of what you paid is credited to your MixDorm wallet as points, ready to use on your next stay. A hostel's own offline cancellation rules don't apply to bookings made through MixDorm.

Section 2

No-Show Policy.

A no-show occurs when a guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm.

Definition
Guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm in advance.
Group Dorm Split Rule
Groups of 4 or more may be split across multiple dorms — regardless of request — to maintain social integrity of dorm spaces.
No-show & wallet credit
Cancel anytime. Your booking is made and paid through MixDorm upfront, so the amount can't be refunded to your bank or card — payment processing fees and tax aren't recoverable. Instead, 50% of what you paid is credited to your MixDorm wallet as points, ready to use on your next stay. A hostel's own offline cancellation rules don't apply to bookings made through MixDorm.

Section 3

Exceptions & Force Majeure.

Refunds may be granted under special circumstances. Each case is reviewed individually and requires written proof.

Eligible exceptions include:
Natural disasters affecting travel
Health emergencies (with medical documentation)
Government-declared travel bans
MixDorm holds the right to make final decisions on all exception cases. Written proof is mandatory for all claims.

Section 4

Settlement with Hostels.

Hostel payments are automated and transparent. Here's exactly what to expect after check-in.

Payment timeline
After guest check-in
Within 7 days
What gets deducted
From each booking payment
MixDorm commission + fees
Bank account required
Via property dashboard
Or PayPal
Settlement currency
Based on property location
Local currency / USD
Make sure your bank or PayPal details are added in the property dashboard to avoid payment delays.
📩

Have a question
about your refund?

Our support team reviews every case personally.
Reach out and we'll get back to you within 24 hours.