🛡
Traveler Protected
🏨
Hostel Secured
⚡
7-Day Settlement
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24/7 Support
Section 1
Refund Policy.
We offer two payment models. Each has a clear, predictable refund structure — no surprises.
Time of Cancellation
Refund to Guest
Payment to Hostel
More than 7 days before check-in
80% refund
15% MixDorm fee retained
7 to 1 days before check-in
50% refund
50% paid to hostel
Less than 24 hours before check-in
No refund
100% paid to hostel
No-show without cancellation
No refund
100% paid to hostel
⚠️ Any bank, currency conversion, or payment gateway charges are non-refundable regardless of the cancellation reason.
Section 2
No-Show Policy.
A no-show occurs when a guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm.
Definition
Guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm in advance.
Group Dorm Split Rule
Groups of 4 or more may be split across multiple dorms — regardless of request — to maintain social integrity of dorm spaces.
Standard Booking (15%) No-Show
The 15% deposit is retained by MixDorm and not transferred to the hostel.
Full Payment Booking No-Show
100% of the booking amount is settled with the hostel — as per the agreed cancellation policy.
Section 3
Exceptions & Force Majeure.
Refunds may be granted under special circumstances. Each case is reviewed individually and requires written proof.
Eligible exceptions include:
Natural disasters affecting travel
Health emergencies (with medical documentation)
Government-declared travel bans
MixDorm holds the right to make final decisions on all exception cases. Written proof is mandatory for all claims.
Section 4
Settlement with Hostels.
Hostel payments are automated and transparent. Here's exactly what to expect after check-in.
Payment timeline
After guest check-in
Within 7 days
What gets deducted
From each booking payment
MixDorm commission + fees
Bank account required
Via property dashboard
Or PayPal
Settlement currency
Based on property location
Local currency / USD
Make sure your bank or PayPal details are added in the property dashboard to avoid payment delays.
