Refund request

Need help with a refund or a booking claim? This page is for guest actions — not the policy text. For eligibility, timelines, and deposit rules, read our Booking Refund Policy.

How to submit a request

1. Email team@mixdorm.com with subject line Refund request.
2. Include your booking confirmation ID, check-in dates, property name, and a short description of what happened.
3. Attach any relevant screenshots or payment references if applicable.

We are improving self-service refunds in the app and on the web; this page will be updated when new options are available.