How to submit a request
01
Email us
Send an email to team@mixdorm.com with the subject line "Refund Request"
02
Include your details
Booking confirmation ID, check-in dates, property name, and a short description of what happened.
03
Attach proof (if any)
Relevant screenshots or payment references help us process your claim faster.
Self-service refunds coming soon. We're building an in-app and web refund tool. This page will be updated when new options are available.
