Guest Actions · Not Policy Text

Refund Request.

Need help with a refund or a booking claim? Follow the steps below to reach our support team directly.

How to submit a request

Email us

Send an email to team@mixdorm.com with the subject line "Refund Request"

Include your details

Booking confirmation ID, check-in dates, property name, and a short description of what happened.

Attach proof (if any)

Relevant screenshots or payment references help us process your claim faster.

Send your request

Email us directly — our team reviews every claim personally and responds within 24–48 hours.

Self-service refunds coming soon. We're building an in-app and web refund tool. This page will be updated when new options are available.