🔒
GDPR Compliant
🇮🇳
DPDP 2023 Aligned
🚫
Never Sold
✉️
support@mixdorm.com
Section 1
Information we collect.
We collect only what's necessary to give you a great travel experience. Here's what we gather and why.
Personal Information
Full name, email address, mobile number
Date of birth
Payment details (via secure third-party processors)
Government-issued ID (when legally required)
Booking & Travel Data
Travel dates, hostel selections, preferences
Reviews, ratings, messages to hosts
MixMate, MixRide, and community interactions
Device & Usage Data
IP address, browser type, operating system
Location data (with user consent)
App usage behavior, session duration, referral source
Cookies and similar technologies
Section 2
How we use your information.
Your data is used to make MixDorm work for you — not to profit from you.
Provide & Manage Services
Process bookings and payments, facilitate roommate matching or ride sharing, offer personalized hostel suggestions, and enable contactless check-ins.
Improve User Experience
Analyze usage to enhance UI/UX, features, and discoverability. Debug and optimize technical performance.
Marketing & Recommendations
Send promotional content, travel ideas, and offers via email, push notifications, or in-app messages. You can opt out anytime via app settings.
Legal & Regulatory Use
Respond to legal requests, prevent fraud, and comply with local laws where your booking is made.
You can opt out of marketing communications at any time via the app settings or the unsubscribe link in any email.
Section 3
Sharing your data.
We do not sell your personal data. Ever. We only share it when strictly necessary.
🚫 We never sell your personal data
Accommodation Partners
Hostels or dorms you book (to confirm reservations or fulfill local check-in regulations).
Travel Tech Partners
Channel managers (Cloudbeds, eZee, STAAH) for syncing room availability and bookings.
Payment Processors
PCI-DSS compliant partners to securely handle your transactions.
Marketing & Analytics
Trusted tools like Google Analytics or Meta Ads for optimizing campaigns (anonymized where possible).
Government / Legal
When legally obligated or for fraud, dispute, or emergency handling.
Section 4
Your rights.
You have full control over your personal data. Exercise any of these rights by emailing us at support@mixdorm.com.
👁
Access
Request what personal data we hold about you.
✏️
Correct
Update or fix inaccurate data at any time.
🗑
Delete
Ask us to delete your account and all associated data.
🚫
Withdraw Consent
Opt out of marketing or specific data uses at any time.
To exercise any right, email support@mixdorm.com. We will respond within 30 days as required by law.
Sections 5 – 8
Cookies, Retention,
Security & Transfers.
Additional policies that govern how we operate your data.
Section 5 — Cookies & Tracking
We use cookies to maintain login sessions, understand preferences, improve features, and track analytics. You can control cookies via your browser settings at any time.
Section 6 — Data Retention
We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Inactive account data may be anonymized or deleted after 36 months.
Section 7 — International Transfers
As a global travel platform, your data may be processed in other countries. We ensure adequate safeguards are in place including data transfer agreements and GDPR-compliant cloud service providers.
Section 8 — Data Security
HTTPS encryption across all platform interactions
Firewalls and secure cloud infrastructure
Role-based access control to sensitive data
Regular security audits and vulnerability testing
No system is completely foolproof. In case of a data breach, we will notify affected users as per legal requirements.
Sections 9 & 10
Children's Privacy
& Policy Updates.
🔞
Children's Privacy
MixDorm is not intended for users under the age of 16. We do not knowingly collect data from minors.
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Policy Changes
This policy may be updated from time to time. We will notify you via email, app notification, or on this page whenever significant changes are made.
