Booking Guarantee
Introduction
At MixDorm, we understand the importance of a hassle-free booking experience. Our Booking Guarantee ensures that your reservations are secure and your stay meets your expectations.
Our Guarantee
- Secure Reservations
- When you book with MixDorm, your reservation is guaranteed. We use secure and trusted payment gateways to protect your personal and payment information.
- Best Price Assurance
- We assure you that the price you see on our website is the best available rate. If you find a lower price elsewhere, let us know and we will match it.
- Confirmed Bookings
- Once your booking is confirmed, you will receive an email with all the details of your reservation. This confirmation guarantees your spot at the chosen MixDorm property.
- Flexible Policies
- We offer flexible booking policies to accommodate changes in your travel plans. Please review our Cancellation Policy for more details on how to modify or cancel your reservation.
What to Expect
- Quality Accommodations
- MixDorm ensures that all our properties meet high standards of cleanliness, safety, and comfort. We regularly inspect our hostels to maintain these standards.
- 24/7 Customer Support
- Our customer support team is available 24/7 to assist you with any queries or concerns. Whether you need help with your booking or have questions about your stay, we are here to help.
- No Hidden Fees
- The price you see at the time of booking is the price you pay. We believe in transparent pricing with no hidden charges or surprise fees.
Making a Claim
If, for any reason, your booking is not honored or you experience issues with your stay, follow these steps to make a claim under our Booking Guarantee:
- Contact Us Immediately
- Reach out to our customer support team as soon as you encounter an issue. Provide your booking reference number and details of the problem.
- Investigation
- Our team will investigate the issue promptly and work with the property to resolve it to your satisfaction.
- Resolution
- Depending on the situation, we may offer an alternative accommodation, a refund, or other compensation as appropriate.
Contact Us
If you have any questions about our Booking Guarantee or need assistance, please contact us at:
MixDorm Email: support@mixdorm.com
